What payment options do you accept?

We accept Mastercard, Visa & PayPal.

Can I still order online if I don't have a credit card?

Yes, you can pay using PayPal for your online orders.

Visit the PayPal websites for more information.

How do I track my order and my order history?

By EMAIL

Your order confirmation email (we send to you immediately after you order) will contain status details about your order and a 'tracking' link to a status page. Any further changes to your order, you will receive immediate updates via email.

By SMS

If you opted into receiving SMS updates after completing your order, you will receive short text messages if your order has been shipped, out for delivery or delivered.

By SHOP App

If you have downloaded the Shop App, you can register your order and then receive immediate notifications about changes to your order status. You can register your order with the Shop App, after completing your order.

Past Order History

If you have registered an account with us, you will be able to track your order history online. Just use the same email address you checked out with to register your account.

Can I cancel my order?

You may cancel your order as long as it has not yet been dispatched from our warehouse.

You can check this by tracking your order using the link in your order confirmation email.

Please immediately contact customer care. 

Can I change my order after it has been submitted?

You may change your order as long as it has not yet been dispatched from our warehouse and within 12 hours of your order being processed, then please immediately contact customer care. 

You can check this by tracking your order using the 'status' link in your order confirmation email.

 What if I order the wrong colour shade?

When ordering, please choose your product shades carefully as we do not offer refunds for the incorrect colour choice.

If you have a question about any colour, please contact customer care.